Cancellation & No Show Policy
The following conditions may apply in the event of any cancellation: · If trip cancelled
/ amended 48 hrs prior to the tour date, no cancellation charges will be applicable.
· If trip cancelled / amended within 24 to 48 hrs prior to the tour date, 50% cancellation
charges will be applicable. · If trip cancelled / amended 24 hrs prior to the tour
date, 100% cancellation charges will be applicable. · If the payment is done by
credit card online then there will be a charge of 5% (online servie charge) for
refunding the money back. Please note that gift certificates are both non-refundable
2 No Show
If you fail to turn up for the tour, no refunds in part or full can be provided.
The same condition applies in the case of unused tickets, sightseeing tours, car-rental
or chauffeur-driven services. Likewise, rescheduling cannot be allowed for confirmed
tours, transfers to and from airports, and other travel related services.
3 Cancellation Procedures
Prior to making cancellation , we recommend you to carefully read the cancellation
rules that apply to your tour package. For cancellation of all or any part of your
reservation, make sure that you make notification of cancellation to Rayna Tours
in writing. Upon receiving your cancellation request, we´ll let you know through
e-mail, fax or telephone regarding the confirmation of booking cancellation as well
as the fee that should be paid. Rayna Tours cannot be held responsible for any cancellation
that has not been received from you or not confirmed by us.
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